• Business Resource Exposition

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    Name: Business Resource Exposition
    Date: March 10, 2020
    Time: 11:00 AM - 5:30 PM EDT
    Event Description:

    The ACEC/NC Business Practices Committee Presents:


    Trends in Operational Experience

    Featuring Keynote Speaker Tyler Enslin

    The human brain possesses an incredible amount of power to store and recall information. Unfortunately, most people are never taught how to fully access this ability. In this fun and highly engaging training program you will learn unique and exciting methods to increase your memory skills to extraordinary levels. Most importantly, discover how to use these new skills in daily life. Tyler delivers the training in an energetic fashion with no notes or PowerPoint to encourage maximum audience participation and to impart as much value as possible to all who attend.

    11 – 11:30: Registration/Networking
    11:30 – 12:30: Lunch/Keynote Speaker
    12:30 – 12:45: Break
    12:45 – 1:45: Cross-Organizational benefits to Client and Employee Experience Management

    Recently SMPS interviewed over 400 C-level executives in the A/E/C space, and learned that they believe Client Experience will be the number one reason why clients choose you by 2021, not price. Client and Employee Experience Management is the key to differentiation and better business outcomes for our industry. It is an operational discipline, not a one-year initiative and every interaction you have with your clients and employees can impact your firm in a positive or negative way. In this session we will cover what CX and EX actually are and how each silo and division of your firm benefits from formalizing CX and EX. You will learn who is impacted and how to quantify the impacts, and begin to understand how much time and money you should be investing into this strategy. We will cover industry statistics regarding the firms who are already doing this, as well as industry stats for those who aren’t. You will also learn how leveraging this approach will prepare you and your firm for any future economic challenges we may face. This will be a fun and interactive session with involvement from attendees. 
    1:45 – 2:00: Break
    2:00 – 3:00: How to Avoid Heat-Seeking Missiles By Simultaneously Building Consensus & Solving Problems

    In this session you will receive a very powerful and useful management tool to assist groups to make decisions simply, and quickly, while building a consensus in the process.
    3:00 – 3:15: Break
    3:15 – 4:15: Increasing Your Value at Your Firm

    • Elizabeth Phipps – KCI Associates of NC, Office Manager

    • Jeff Thatcher – RK&K VP, High Level Engineer

    • Susan Taylor – ATCS Marketing and BD Lead

    • ​Brock Storrusten – WithersRavenel


    4:30 – 5:30: Reception

    Attention ACEC/NC Affiliate Suppliers!

    Our goal is to strengthen our ACEC/NC member firms by connecting business practice needs with solutions in a mutually-beneficial venue.

    Showcase your business with an

    McKimmon Conference Center
    NC State University
    1101 Gorman Street
    Raleigh, NC 27606
    Member Registration $99.00
    Non-Member Registration $150.00

    Deadline to register is Friday, March 6th
    Professional Development Hours:
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